Ambulatory Services Representative II – Main Campus

Category : Healthcare
Location/City : TX - Houston
Id : 29675

We are searching for an Ambulatory Services Representative II - someone who works well in a fast-paced hospital setting. In this position, you'll provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment statuses using an electronic appointment system to view information regarding appointment, insurance, and history; collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow; and secure the financial integrity of the patients' account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.

Think you've got what it takes?

  • Oversees admission - Check-In/Welcome desk, PAR's, Registration, Past Pending
  • Oversees insurance Authorization/Collecting, cash, and deposits
  • Coordinates Schedules
  • Provides Customer Service/Communication
  • Charge Entry and Reconciliation
  • Performs other job-related functions
  • Operates as Flowmaster and provides Room Management

  • High School Diploma or GED
  • Two (2) years of experience in customer service
  • Healthcare and/or Pediatric experience preferred
  • Knowledge of medical terminology, insurance terminology, and customer service concepts
  • Ability to communicate effectively, both oral and written
  • Good interpersonal skills
  • Good organization and problem solving skills
  • Good time management skills
  • Ability to provide excellent customer service skills
  • Ability to operate a personal computer and software efficiently
  • Ability to operate general clinic equipment
  • Bilingual in Spanish/English preferred


Lets Go!