Technical Support Analyst II

Category : Information Technology
Location/City : TX - Houston
Id : 38115

We are searching for Technical Support Analyst II – someone who works well in a fast-paced setting. In this position, you'll provide complex system-level support of multi-user operating systems hardware and software tools, including installation, configuration, maintenance and support of these systems. Requires extensive knowledge of systems analysis. Designs and plans systems and may serve as a team lead. Prioritizes work-load. Think you've got what it takes?
Job Duties & Responsibilities
  • Perform complex problem solving and assistance on diverse clinical and business software applications and hardware systems for department users
  • Be able to support an intermediate range of relevant multi-user computer systems, applications, equipment and current technological developmentstrends in area of expertise
  • Plan, implement, test and troubleshoot systems software and develop systems solutions for operational problems
  • Utilize various software tools for file management/maintenance to adjust system and operation parameters, as necessary
  • Serve as lead analyst in a design subgroup when appropriate, directing and integrating the work of one or two lower level analysts, each responsible for several programs
  • Recommend and execute viable solutions based on current technology trends and acceptable standards
  • Provide technical solutions for research and development initiatives and in the implementation of new technologies
  • Communicate technical guidance and instruction to users on the use of PC and or mainframe applications and systems
  • Stay abreast of technological advancements in the computer industry by defining a plan to attend technology classes, obtain technical certifications and build knowledge and skills that will assist in managing and supporting the computing environment
  • Analyze existing business systems, software and hardware, while proposing alternative solutions to business problems and select justifiable solutions

Skills & Requirements
  • Technical Certificate andor Bachelor's degree in a related Technical of Scientific discipline or equivalent coursework or training in a directly related area
  • At least five (5) years experience in a related field
  • Providing complex system-level support of multi-user operating systems, designing and implementing integrated systems to meeting organization requirements, participating in budget planning for purchase and maintenance of hardwaresoftware, and serving as lead analyst andor directing the work of lower level analysts
  • Knowledge of personal computer operating systems, software applications, multi-platform hardware configurations, communications software and mainframe connectivity software is also required
  • In depth knowledge of at least two of the hospital's enterprise applications, including a full understanding of all the application components (databases, interfaces, client installations and varying modules contained in the application)
  • Functional knowledge of how the applications works as well as what areas in the organization the application is utilized and what role the application plays in their work flow
  • Verbal and written communication skills, time management, team building, processproject management, budget preparation, organizing resources, establishing priorities, strong customer service skills and the ability to supervise and train assigned staff

 
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